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How soon will my order ship?
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In stock items - ship in 1 business day or less
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Special Orders -
current
estimated special order ship times
- ~Check the availability
of my item (s)
Every order ships with a
tracking # from Groton, CT. Order
tracking and customer service notes can be accessed at your convenience, by
logging in, and checking your
order status online. Customers waiting on a special
order, are encouraged to check their email and order status for the
most up-to-date information available.
- We understand you're counting on us to deliver, especially when others have
failed you in the past. That's why you won't see blanket statements like
"silver is regularly stocked and gold/platinum is specially ordered."
Instead, we post the availability of each individual size/style, so you don't
have to put your credit card number in, or even go so far as to place an
order, before you find out, your item won't be
shipped as expected. For your added peace of mind, we give you
our guarantee, that we will take full
responsibility for any ordered item incorrectly posted as in-stock.
Please visit our Customer Service area for
complete ordering info, especially if you are working with a deadline or have
not yet read our return policy. Reading the return policy prior to
making each purchase, at ANY website, is a good habit to get into.
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Do you ship on Saturdays?
Sorry, we do not ship on Saturdays.
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Fraud Prevention
3 Digit Security Code:
For your protection, Sapphire Lane payment databases do not include CVV2
codes as recommended by MasterCard and VISA. As an additional
security precaution, we do not store your credit card number either.
Invalid Email:
We
ask your patience if your order is held up, or canceled if your email
confirmation is returned undeliverable, or if your order does not contain a
valid email address.
Your email address is used only to communicate with you about
your order. In addition, we do not include spam disguised as regular
correspondence when communicating with you about your order.
Privacy Policy
International or Drop-Ship
Delivery
International:
At this time, we are shipping to US addresses only. APO/FPO military
addresses are considered US addresses.
Drop Ship: In order to ensure accuracy, we do not drop-ship
any of our products straight from the
manufacturer.
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