Please print this page and include it with your item.

How Long: Typically, we ship exchanges within 1 business day of receiving your original.

Terms: Please try to mail your item so it is received within 30 Days from the order ship-date

Restrictions: Gold Poesy Rings/Jewelry, Clearance items, Ring Boxes and Pendant Boxes may not be exchanged; Exchanges must be for equal or greater value. Item must not be mis-shaped/damaged beyond repair. Tarnish is not considered damage.

How to Package: We cannot exchange items that are damaged during shipping. Please insure/pad/protect your item accordingly.

Suggested Shipping: UPS/FedEx Ground or USPS Priority Mail with Delivery Confirmation and applicable insurance

Gift Recipients: are welcome to request exchanges. If you do not have the order #, enter the name of the person who bought it for you.

My name is: ___________________________________________________________

My order # is: __________________________________________________________

My email is: ___________________________________________________________

My phone # is: _________________________________________________________

I'm sending you: ________________________________________________________

Please send me: ________________________________________________________

~ Refinishing requests - enter "refinish" in the "please send me" line above.

Exchange Shipping: (billed to cc on file) ____$5.70 Priority Mail ____$20 Express Mail

____ I'd like the same shipping option as was used on my order # above

Gold Exchange Customers: would you like us to call you prior to shipping? ____ Yes ____ No

For your protection, Gold and Platinum ship via UPS 2 Day Air (amount to be determined)

Send to: SapphireLane, 301 Quinebaug RD, North Grosvenordale, CT 06255-1123