"I am absolutely thrilled with the service I received, and the ring and necklace are beautiful! I had to exchange my ring for a different size (I wasn't sure what size I needed), and it was the easiest and quickest exchange I've ever made. Thank you! :) " - West Salem, IL
"Thank you so much for all of your help! I have never experienced such wonderful customer service! I will definitely recommend you to all my friends and family, especially around my birthday! Good luck with everything!" - Arizona
"You'll have to excuse my surprise. I'm not used to receiving such great service." - Oklahoma City, OK
"I had previously ordered this item on another website and they said it was in stock but it actually was not."..."Thank you so much!!! Great service!" - Orlando, FL
"This was one of the best experiences I had shopping online ever. When I had a problem with my order (ordered the wrong size ring) I was able to send it back and they returned with the right size three days later. Great shipping customer service!"
"Thanks for the quick response!!!! I tried to order this same ring from (another website) and they waited two days to tell me that it was out of stock and would be two weeks before they shipped it. I will definitely be bringing all of my business to you from now on and will recommend to friends." - Greenville, SC
Wow- what amazingly fast service! I ordered the ring yesterday afternoon, and I hold in my hands today a gorgeous silver "anam cara" poesy ring, sized perfectly! I cannot thank you enough for making this special gift for my wife's birthday possible in time!!
"I work for a marketing company and I have never seen a easier website than this. I was able to purchase my ring within minutes and when I forgot which day I needed it to arrive I just called their support hotline (I even got through) I got it all resolved. I wish I could purchase everything from you. Thank You" - New Jersey
"Hello, just wanted to let you know how great it was doing business with you. My Posey Ring arrived within 5 day's and it is beautiful and so was the packing, not just in a plastic bag and than put in an envelope. I talked to Irene several times before I ordered and she is one of the nicest people to do business with. Thank you for everything, I will be back." - Huntsville, AL
"Thank you very much for your outstanding service, I received my first order very quick, I had to exchange it unfortunately because it was to big, the exchange was quick and the reorder shipped fast, I got my second ring in no time, and with no problems! It is beautiful. I'll definitely be showing my friends your site and letting them know of your excellent service, thank you very much again!" -North Carolina
"Irene, Just want to tell you again that it was great talking to you today. I truly never had such an online-shopping-customer service experience :) so I think it will be a definite good luck :)) Thank you and happy holidays to you and your family !!! ^_^ " - Albuquerque, NM
MasterCard's Priceless website : Grandma's Jewels, Hip Again
"The first time I saw a posey ring was in (a store) in a mall in NJ years ago when my fiancé and I just started dating. I knew it would make a perfect wedding band and recently went back to purchase it. To my horror the store was no longer there. Then I found posey rings on the internet. Out of all the sites I looked at your is definitely the best as far as selection, style, price and availability is concerned. I just placed my order and can't wait for them to arrive. You have made our dreams come true. Thank you so very much!!" - Saylorsburg, PA
"In December, I ordered a poesy ring for my boyfriend as a birthday gift. The customer service was amazing at Sapphire Lane, the shipping was super fast + needless to say, the product was beautiful! Now, I am the lucky recipient of a SapphireLane poesy ring! He gave me a matching ring today for an (early) birthday gift--I could not be more pleased at the sentiment, or with the quality of the ring! Thank you for providing such great service and such lovely products!" -Chesterfield, MI
Online Review www.melloreef.com : "I just ordered a set of promise rings, called Poesy Rings from SapphireLane.com. If you don't know the history of Poesy Rings, you should check out their history and origins. They are really unique. SapphireLane has the best selection with unsurpassed customer service. I highly recommend them to anyone wanting to purchase jewelry."
"I also want to express how pleased I am with my purchase and the service I received from your company. My purchase was for an anniversary present for my parents on Valentine, they arrived with no delays right on time. And the craftsmanship of the items alone was overwhelming. Not only did you gain a faithful customer, but I cannot stop myself from informing people of your website, your customer service and the quality and beauty of your product." - Los Angeles, CA
"Hey Irene,
I ordered a ring for Christmas from your website. I wanted to send you a little note to say how much I appreciated your help, your kindness, and your professionalism. Your website was easy to follow and your merchandise is exceptional. I enjoyed the fact that when I had a problem I spoke to a person, a real person who was able to help me and was more than happy to do so. My girlfriend was amazed with the ring and I scored some extra points. I will recommend your company to as many people as I can. I can't wait till I have another occasion to order from you again!" -Georgia
"You know, you run a really great business!! I wish everyone treated customers this nice!!" - Oceanside, California
This review speaks for itself:
"Hello. I just wanted to tell you that I did receive the ring, and it's perfect! I love it even more than the white gold ring, and my boyfriend does, too. Thank you again for all your hard work on this. I appreciate it. It was wonderful doing business with you. I've handed out your card to everyone I know." - Minnesota
"I just wanted to express to you how pleased I am with my recent order of a poesy ring. Not only was my online order easy and professional, I received my ring within two days. The packaging was beautiful, and I will definitely be ordering from you again!"
Thank you again for all of your help! You have truly shown the trustworthiness of your business by doing whatever you can to insure that the customer is satisfied. Thank you for going out of your way. - Birmingham, Alabama
"I received my order today...the ring is beautiful. The most amazing thing is...I ordered this on Monday and received it on Thursday. This is the best service I have ever seen from any company, and I order many things from catalogs. You people and your staff are amazing. - Finlayson, Minnesota
"Thanks for your outstanding customer service!!!!!!!!! I will tell my friends to shop online with your company." - St. Petersburg, Florida
"I'm the girl who ordered the "pencez de moy" posy ring on Tuesday. I just wanted to let you know that I received it in the mail today [Thursday] and I'm very pleased! The ring is so tiny, so delicate, and the gift box with bow was an excellent touch. I wanted to thank you for all your help. You've been wonderful! I would highly recommend your site to anyone."
"I just wanted to let you know how satisfied I am with the rings I received from your website. They are so beautiful and the quality is unbelievable. The presentation of the rings was also very impressive. The boxes are so cute! I don't often purchase things on the internet, but I would buy another one of your products in a second. Thanks again so much, I intent to give my boyfriend his ring on our anniversary, and I know it will mean a lot to him!! Thanks!"
"I recently ordered the Celtic swirl and pearl pendant necklace for a friend. She loves it so much she hasn't taken it off since it arrived. And, she absolutely loved the gift wrapping!!! Thanks so much for the great service."
"I wanna say thanks for the great customer service you have. You truly care about your customers and making them happy. My ring was shipped on a Saturday and arrived at my front door on a Monday...I am impressed, I will probably be doing business with you again and will definitely tell my friends, and my girlfriend is going to love the ring and box." -Rogers, Arkansas
"I just wanted to let you know my order arrived yesterday. I am completely satisfied with all aspects of my business with your company. I hope I have the opportunity to recommend your business to others in the future." -Fort Collins, CO
"I am completely satisfied with my rings, they are beautiful and the service was timely and excellent." - Madisonville, Kentucky
"I just wanted to say thank you for the great poesy cuff bracelet I purchased. The cuff is gorgeous and was packaged beautifully. I placed my order Monday night at 9:00pm and received it in Thursday morning's mail. What wonderful customer service! I have already recommended your company and will continue to do so!" - Silver Spring
"Thanks so much for the lovely anam cara ring and beautiful ring box. It arrived even faster than I expected and the added detail of the decorative touches in the mailer was a wonderful surprise. It made for a great gift. Thanks for caring about customer service that goes above and beyond!" - Hunt, Texas
"I have to thank you so much for your products! I ordered the Forget-Me-Not posey ring and am absolutely delighted in what I received! You're attention to detail with the packaging is wonderful! I have looked all over for rings like yours and am so excited that I found your site! I know that my sweetheart will be delighted with the ring as much as I am!" - Billings, MT
"A note to thank you for everything! Not only did you answer all of my questions but, when returning my call, you were very discrete as to any information you provided (initially) because you were concerned that this may be a gift and you did not want to "spoil the surprise" - how thoughtful of you. Also, my order came the very next day. That means you shipped it out the day of my order. Again how thoughtful of you as I was concerned that it would not make it in time for Valentines Day. Last but not least, the presentation. I expected to receive my ordered ring inside a basic ring box that would be delivered in a typical shipping box. What I got was a typical shipping box with a surprise inside! Not only was it safeguarded with purple crinkle paper but it was also covered in purple tissue paper and the box was a silver gift box with a bow on top.... OUTSTANDING!!!!!! - No wrapping needed!!!!!!!!!!!! In closing I would just like to say that the quality of the ring is exceptional and handsome - but that should be expected when making a purchase. The difference with Sapphire Lane is that not only did I receive an exceptional and handsome ring but I also received customer service at it's best!!!! You went the extra mile not only with your kindness but with the presentation and it didn't cost me anything extra. You have won my business!!!!!!!!!" - Ohio
"This is the only time I can ever remember actually enjoying ordering from someone over the phone. Most people these days seem to have an attitude that makes you feel like they have better things to do than to help you. It's very refreshing to speak to someone who is not only very nice but also not trying to hurry you along. I will definitely be ordering from you again. You most assuredly won me over as a customer and I will try to give you as much business as I can to insure that you are around for a very long time to come. We surely could use more people like yourself in business. And, if anyone I know is ever in the market for some great jewelry, I will direct them right over to you!" - Hand-Written Letter from Conyers, Georgia
"I just wanted to let you know I received my ring. It was wonderful and your beautiful packaging was appreciated. Just so you know I placed another order with you. Thanks for all your help/e-mails and genuine concern! I’ve recommended you already!" -Milwaukee, WI
"Thank you so much for your thoughtfulness. It really shows that you put much effort and consideration into your business and the presentation of your products. The package I received in the mail was just beautiful! I was very pleased with the communication you kept open during the delay of my Anam Cara rings. I am also pleased with your kindness and patience for my "sizing issues"! I will not hesitate to recommend you to all of my friends!" - Bradenton, Florida
"Thank you so much - you've made me one happy camper." - Bettendorf, Iowa
"I received the shipment on Saturday, a full three days before expected, and I am in love with these rings! I had previously had the same ring yet had lost it. Yours are much better in quality and craftsmanship than the one I previously had. Thank you again for the prompt delivery and the amazing rings!" - Schaumburg, Illinois
"Thank you so very much for the ring. My daughter loved it and you can be sure that we will advertise you site and products! I plan to order more things in the near future. Thank you again. Happy New Year!! Aloha from Hawaii"
I can not tell you how happy I am!!! I just placed my order.... I appreciate all of your help and will tell everyone I know about your site. I am also writing a letter to the BBB telling them about your wonderful service! Thank you, again. I really appreciate all of your help - and I will definitely be back! - Chattanooga, Tennessee
You're a Doll! Thank you so much for getting this out so fast. My husband is going to be THRILLED!! -Salt Lake City, UT
I wanted to take the time to thank you for all of your trouble making sure this order got where it needed to be timely. I hope your company does well and continues to grow, without sacrificing your excellent service. I will be placing orders in the future and will tell my friends all about you! Again, thank you so much. - Sarasota, Florida
"I just wanted to thank you for your wonderful service! I was not only amazed at the price of your products, but also your great delivery options. Thank you again for everything: I surely hope to do business with you again in the future!!!" - Boston, Massachusetts
"We are very pleased with the service and the product we have received from your company." - Minneapolis, Minnesota
"I would like to say a massive thank you for your persistence! You have been so informative, and that has been invaluable to me. I am sure that my fiancée will love her necklace. I want to thank you for making it possible. All the very best, and I will recommend you to all of my friends, and I will definitely do business with you again." - London, England
"I got the ring today! It is perfect!!!! Loads of hugs for your help! I will most certainly order more from ya'll!!!! You were so helpful with my order." - Atlanta, Georgia
"I received the ring today and it is very beautiful. Thank you so much for helping me out. I appreciate it very much. I would order from your company again and I will tell others about it. Thank you again." - Slippery Rock, Pennsylvania
"The ring arrived Thursday and is now safely on xxxx's finger. He's very pleased with it, as am I. Thanks for your help above and beyond." - New York, New York
"You've been fabulous to work with! I will definitely recommend you to my friends. We look forward to dealing with you in the future and receiving the rings. :) " - East Greenwich, Rhode Island
"Thank you again for turning an unhappy situation around, it isn't something business people seem to be very good at. I will certainly recommend your site to friends, you have some wonderful merchandise to offer." - Canada
"The ring is very lovely and looks almost as nice in the antiqued silver as the gold and enamel version (and fits in my budget too!)." - Seattle, Washington
"She loves it, we both cried, it fits perfectly! Thanks for everything." - Fayetteville, Georgia
Hello, I just wanted to say I have never had such a friendly experience shopping online and having interactions with customer service as I have with Sapphire Lane. Many thanks and Kudos to Irene for making sure that a special event in my life will go off perfectly!! Irene Rocks!
"Thanks for all of your help! The ring came in plenty of time, fits beautifully and my daughter is thrilled! (and her fiancé was appropriately relieved!) We all were impressed with the lovely packaging." - St. Joseph, Missouri
I wanted to tell you that I love my bracelet!! (My Beloved) The matte finish was beautiful; exactly what I wanted. Thank you so much; hope you had a wonderful Christmas.
I have to tell you I have had this pendant for about six months and it is a most precious gift... I am usually a woman who wears diamonds and gold, but since recieveing it i have worn this pendant almost every day, its weight is solid and smooth and comforting... very fine quality workmanship, thanks !!!
I am overwhelmed that you would be so generous...completely free of
charge...I am still saying "Wow". I'm truly excited to get the ring and
give it to my boyfriend. I know he is going to love it and I am feeling
so much better knowing that I will have it in time for Valentine's Day.
We plan to go out for celebrating on Saturday the 11th. You have gone above and beyond what I would have expected. I'm so very glad that we both were able to benefit from this experience. Not many retailers value their customers shopping experiences any more. It is refreshing to find one that is willing to go not just the extra step but MANY extra steps to insure a great experience with their establishment. You certainly did that. I will not hesitate to let all my family and friends know of my
experience and I certainly will be back.
I just wanted to send off a quick message to tell you what a big hit the Poesy Pendant was this Valentine's Day, for my girlfriend. We love to share our mutual affections for each other in French and the "Mon Coeur Avez" pendant was a home run! Nothing like it anywhere to be found. She refuses to take it off. Your service was excellent and you had it delivered to me in a few days short days. Many thanks for this memorable gift and maybe someday, I'll be back for a pair of rings...
dear irene, we had the party for my sister cris .and it was just wonderful we only had her .daughter ,my daughter, and 3 other gals ,we had all comprized a book of memorys ,old photos ,old memorys that maybe she would have forgotten. pretted up the pages ,some real good comfort foods ,lots of tears ,lots of laughs, the reading of what each of what we had written was the toughest . my point to this e mail is the ring was and is the best gift i could have given to her so i thank you so very much ,for all you help ,and hope to contnue to do some more shopping ,i thing now about my very special daughter , thank you
"I just wanted to say thank you for the beautiful ring. I know she's going to love it!" - Norris, Tennessee
Customer Service